VocalCom

MARCH 25, 2020

The current global threat of COVID-19 is having an unprecedented effect on the way many businesses are operating. Business process outsourcers (BPOs) in particular are facing the enormous challenge of protecting employee health while maintaining normal business practices.

Business Process Outsourcing 48

Business Process Outsourcing contact center solutions Contact Center outsourcing 48

Spearline

JUNE 2, 2022

Hybrid working models are here to stay One of the most obviously pandemic-driven contact center trends, is growth of remote and hybrid working for contact center agents. Contact centers – including business processing outsourcing (BPO) call centers – are now typically operating a hybrid model.

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

NobelBiz

MARCH 12, 2024

And it continued to be that way even we have begun our onboarding process… ” Eric Sims is the CEO & Founder of Leading Edge Connections, a specialty provider of outsourced business transformation solutions for a number of emerging industries and companies.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

NICE inContact

MAY 1, 2019

billion in annual revenue, Sitel is the third-largest business process outsourcer (BPO) in the world. The company has 75,000 associates, mostly agents, and provides contact center services to 400+ clients in more than 70 countries and in 45 different languages. million customer experiences every day!

Management 16

Management Business Process Outsourcing contact center associations contact center solutions 16

Global Response

JUNE 13, 2023

If you’ve ever had an outsourcing partnership go “off the rails”—or you’re afraid of that happening—then you might be wondering how to maintain more control when outsourcing. Control tends to be especially important when it comes to outsourced call centers. What do you hope to achieve by outsourcing? Reputation.

outsourcing 62

outsourcing Call Center Metrics Service level 62

Hodusoft

NOVEMBER 22, 2023

One such tool is omnichannel contact center software. In this blog post, we will delve into the role of omnichannel contact center software in increasing the ROI of BPOs. To deal with such issues, it is crucial to adopt modern and efficient contact center solutions.

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

JustCall

MARCH 9, 2023

Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. To help businesses manage call volumes in addition to keeping their efforts goal-aligned, they can choose from various types of contact center solutions.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

Fonolo

FEBRUARY 13, 2019

The ongoing centrality of the voice channel is a recurring theme on this blog. Also, see “ AI is Not Reducing Call Center Agent Employment.”. We have featured content by authors Jacobs and Leggett many times on the blog. They are both on our list of Top Contact Center Analyst s.

Contact Center 57

Contact Center Call Center APIs Technology 57