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ViiBE Blog
AUGUST 17, 2021
ViiBE Blog. What is the purpose of customer experience management? Customer experience. CEM helps organizations with creating and maintaining long-lasting client relationships not just with the company’s products and services, but to the brand as a whole. Natalia Barszcz. August 17, 2021. Share this article.
GetFeedback
AUGUST 16, 2018
As customers reply, you can keep track of your average score and segment responses by specific criteria (like customer type, region, agent, etc.) to dig deeper into support quality. Customer Effort Score (CES). Offering quick and effective support is the surest way to make your customers happy.
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aircall
NOVEMBER 3, 2016
In the face of growing customer expectations, businesses face the imperative of adopting an omnichannel customer support strategy. One pitfall is to sacrifice the efficiency of established support channels in order to spearhead new ones. This often results in an overall decline in a company’s quality of support.
aircall
NOVEMBER 3, 2016
In the face of growing customer expectations, businesses face the imperative of adopting an omnichannel customer support strategy. One pitfall is to sacrifice the efficiency of established support channels in order to spearhead new ones. This often results in an overall decline in a company’s quality of support.
aircall
NOVEMBER 17, 2016
Your patrons won’t care what you call it, they just expect your support team to help them quickly and efficiently, no matter the channel or medium. Nevertheless, despite the emergence of alternative channels, the phone remains the preferred means of reaching customer support. The future of customer support may lie in AI.
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