Blog Brand ambassadors Customer effort Customer retention 
ViiBE Blog
AUGUST 25, 2021
ViiBE Blog. How can you measure customer satisfaction? CRM , Customer experience. Less general than CSAT, Net Promoter Score surveys focus on how likely it is for a customer to become a brand ambassador of a company and promote their products and services, as well as the overall brand later down the line.
aircall
SEPTEMBER 22, 2021
Once you’ve gathered the data, you can use certain tools to help with customer feedback analysis. Customer Effort Score (CES). Customer Effort Score (CES) is a customer experience metric that uses a CES survey to measure how easy it was for the customer to interact with your business.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ViiBE Blog
AUGUST 17, 2021
ViiBE Blog. What is the purpose of customer experience management? Customer experience. CEM helps organizations with creating and maintaining long-lasting client relationships not just with the company’s products and services, but to the brand as a whole. Natalia Barszcz. August 17, 2021. Share this article.
aircall
JANUARY 16, 2017
Learning how to solicit and utilize customer feedback is a crucial part of any customer retention strategy. Nevertheless, putting together an effective and useful customer satisfaction survey isn’t as straightforward as you might think. Why an effective customer satisfaction survey matters. Increase retention.
aircall
NOVEMBER 17, 2016
In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? Some customer service trends will fall by the wayside, others will be increasingly decisive. Connected customers enjoy self-service because they feel self-reliant and empowered.
Expert insights. Personalized for you.
98 
Let's personalize your content