Global Response

JULY 23, 2023

Customer service is more important than ever—all the data backs this up. So, managing your customer service is no insignificant task. In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

SEPTEMBER 11, 2023

Choosing a call center provider is a difficult task—and it’s one that comes with a lot of responsibility. A call center can make or break your customer service, as well as significantly impact the reputation of your brand. Call centers may or may not handle other channels aside from voice calls.

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. Looking for Multilingual Support?

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Outsource Consultants

SEPTEMBER 11, 2018

Guatemalan contact centers are compliant in HIPAA, PCI, and FCRA. They provide omnichannel capabilities such as traditional inbound and outbound voice services, email, live chat support, and social media customer service. El Salvador has deep bilingual agent (English and Spanish) capacity. El Salvador.

outsourcing 52

outsourcing Contact Center Bilingual agents Outbound sales 52

Outsource Consultants

OCTOBER 2, 2018

This growth has been driven largely by demand for bilingual call center services (Spanish and English), reduction in telecom rates, the emergence of the Internet, and the highly skilled, college-educated labor force. Credit card services. Communications. Consumer goods. Appointment setting and reservations.

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outsourcing Contact Center Bilingual agents Automotive 52