Bilingual agents Blog Technology Virtual Agent 
BlueOcean
OCTOBER 4, 2023
Other Approaches to Bilingual Customer Care Support But, as the title of this blog implies, a live agent model might not be the best option for all of your language requirements. The quality of non-English interactions with virtual agents in a conversational manner in their primary language improves with machine learning.
Global Response
APRIL 17, 2023
Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.
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