Global Response

JUNE 13, 2023

Considering outsourcing your call center to Mexico ? Here’s five reasons why you might want to outsource your call center to Mexico (and, at the end—how to know Mexico is the right call center location for you). It may be for your company, but we’ll show you how to decide. As a result, businesses can scale more easily and affordably.

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outsourcing Call Center Bilingual agents Education 62

Global Response

APRIL 27, 2023

Do you really need to keep business onshore or just wondering if domestic outsourcing is the best solution for your company? Is paying a premium for domestic onshoring worth it, or should you outsource to a lower-priced team offshore? Greater control over the outsourcing process. Reduced language and cultural barriers.

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outsourcing Call Center Bilingual agents Marketing 62

BlueOcean

OCTOBER 4, 2023

We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. Blue Ocean Offers Sophisticated Bilingual Customer Care We’re not shy about the fact that we’re really good at what we do.

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Customer Support Bilingual agents outsourcing Contact Center 124

Anexa BPO

SEPTEMBER 5, 2021

In the interest of identifying, and capitalizing on these massive changes and 2021 ecommerce trends, there has never been a better time for brands and companies to include BPO (outsourcing) as part of their business model. So how can a BPO / outsourcing company like Anexa impact your company’s ability to harness this potential?

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Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t.

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Call Center outsourcing Customer Service Bilingual agents 62

Anexa BPO

SEPTEMBER 13, 2022

So how can BPO outsourcing companies like Anexa impact your brand’s ability to harness the critical opportunities that lead to sustainable growth? If you’re focusing on the challenges involved with the integration of eB2B processes, consider the role that Anexa can play as an outsourcing partner. Sustainable growth is at hand.

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Bilingual agents Outbound sales outsourcing B2C 52

Anexa BPO

FEBRUARY 23, 2023

Net Promoter Score (NPS) This industry standard metric is used to analyze and drive customer loyalty. Ultimately, however, any customer-centric initiatives can be strengthened by partnering with a trusted customer service outsourcing company like Anexa. Would these customers recommend us to their friends and family?

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