Remove Big data Remove Journey mapping Remove Magazine Remove Sales
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Why Do You Need to Rethink Your Customer’s Journey

ProProfs Blog

Customer journey mapping has become such a buzzword in business that 34% of companies are already implementing it into their customer service. However, the idea behind mapping the customer journey is quite intuitive. While innovative at the time the idea was introduced, the sales funnel has changed a lot with technology.

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The Impact of Digital Disruption on B2B Companies

SmartKarrot

Before the internet era, businesses relied on magazines, newspapers, radio, and television for advertisements. The entire customer journey mapping process had to be transformed because of this disruptive technology. . Big Data – disrupted the traditional decision-making patterns of businesses. contact-form-7].

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