ChurnZero

JANUARY 13, 2023

With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. Ed Powers , principal consultant, Service Excellence Partners. 2023 will be a big year gaining market traction in new customer intelligence platforms.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98

ChurnZero

JUNE 3, 2022

If by month four, they haven’t had the traction, you find a playbook for [a customer] who’s having adoption problems. Maybe you invite them to more training or offer a consultation. I would have thought it’d be big data, etc. Do you see some tension evolving between sales and Customer Success teams?

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

If by month four, they haven’t had the traction, you find a playbook for [a customer] who’s having adoption problems. Maybe you invite them to more training or offer a consultation. I would have thought it’d be big data, etc. Do you see some tension evolving between sales and Customer Success teams?

SaaS 52

SaaS B2B Upselling Metrics 52