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Teradata Influencer Summit Highlights

Natalie Petouhof

Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. And probably most likely help that person’s career.

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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Blog

Develop personal brand. Navigate when office politics is on the rise. It’s nice to know that average IQ doesn’t limit a person to average performance. Chief Customer Officer 2.0. Books on Customer Service Culture. View critics at workplace. Be at the forefront to lead their teams.

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CX / VoC: DIY or Hire a Guide?

CX Journey

Do we bring our trusted old personal gear or rent and abuse someone else''s? Gear required for this trip is moderate and can fit in one large per person duffel to be checked with the airline. A data analyst? How engaged with your customer experience initiatives are your colleagues across functions? Terrain Knowledge Q.

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Top 30 Customer Service Books Every Team Needs to Read

Comm100

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. This book will show you how to launch a proven framework through customer experience expert, Jeanne Bliss’s, five-competency model. The Ten Principles Behind Great Customer Experiences by Matt Watkinson.

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The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

For Customer Success managers, when you’re hiring your first few, you feel like it’s hard to find that person. But to your point, there’s a little bit of customer-centricity, there’s a bit of a commercial aspect to it, and together into one group or even one person. You run the play.]

SaaS 52
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The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

For Customer Success managers, when you’re hiring your first few, you feel like it’s hard to find that person. But to your point, there’s a little bit of customer-centricity, there’s a bit of a commercial aspect to it, and together into one group or even one person. You run the play.]

SaaS 52