The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang
ChurnZero
JUNE 3, 2022
To understand why, here’s a little thought exercise. If by month four, they haven’t had the traction, you find a playbook for [a customer] who’s having adoption problems. Maybe you invite them to more training or offer a consultation. I would have thought it’d be big data, etc. You run the play.]
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