Remove Big data Remove Call center experience Remove Sales Remove virtual call center
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Contact Center Trends 2021: The CX Watershed

Fonolo

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency. Source: The Contact Center Satisfaction Index Mid-Year 2013. Big Data is Getting Bigger.

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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

These businesses also excel in customer-care and after-sales service. A customer first strategy needs an organization to re-center itself behind this company-wide objective. It can make a real difference in terms of both sales and profits to those who follow this direction.