Big data Call center experience Employee engagement Sales 
Fonolo
NOVEMBER 17, 2020
Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Here are the top 10 trends that contact center leaders must understand and address this year. Keeping employees motivated is a challenge in every industry. 70% of business transformation efforts fail due to a lack of employee engagement.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
These businesses also excel in customer-care and after-sales service. A customer first strategy needs an organization to re-center itself behind this company-wide objective. It can make a real difference in terms of both sales and profits to those who follow this direction. Share responsibility and construct a common goal.
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