Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? What Makes a Good Customer Success Manager?

Management 91

Management Upselling Coaching Best practices 91

ChurnZero

JUNE 12, 2020

As its own function, Customer Success Operations can advance strategy initiatives around the customer experience as well as manage renewal forecasts, data analytic systems, and process implementation. When should I add Customer Success Operations? A candidate does not need a background in Customer Success.

SaaS 80

SaaS Metrics Customer retention Analytics 80

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? Naturally, businesses will want to rely on customer loyalty for sustainable growth and profitability. This is where customer success comes in. What is customer success?

Upselling 52

Upselling Metrics Best practices Customer centricity 52

Education Services Group

JULY 20, 2021

Outside of that, one major thing to think about when automating is the number of actions you automate to the customer aren’t the only automations. As much as you automate to the customer, consider automating activities to your CSMs. Automate post-call notes from a CS tool or even email into your CRM.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

SmartKarrot

APRIL 18, 2023

.”- Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. According to a study by Harvard Business Review , increasing customer retention rates by 5%can increase business profits by 25% to 95%.

Upselling 10

Upselling Best practices CRM SaaS 10