Remove Best practices Remove Chief Customer Officer Remove Customer retention Remove Strategic Value
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Predictions for Customer Success in 2019

ChurnZero

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. More and more, customers are seeking out companies that share their values. Such days are waning.

SaaS 73
article thumbnail

Predictions for Customer Success in 2019

ChurnZero

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. More and more, customers are seeking out companies that share their values. Such days are waning.

SaaS 49