ChurnZero

AUGUST 11, 2020

This is a guest blog post by Anita Toth, Chief Churn Crusher. . Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit.

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Customer retention Chief Customer Officer SaaS Accountability 97

Amity

APRIL 7, 2017

However, many customer success teams often struggle with communicating their value and thereby never get their budget fully approved. In this blog, I am going to show how other customer success executives demonstrate the value of their team to management and the board of directors. In return, this impedes their ability to scale.

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CSM Practice

APRIL 17, 2017

However, many customer success teams often struggle with communicating their value and thereby never get their budget fully approved. In this blog, I am going to show how other customer success executives demonstrate the value of their team to management and the board of directors.

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Chief Customer Officer Metrics Accountability Consulting 40

SmartKarrot

MARCH 24, 2022

In other words, you need to delight the customer consistently, repeatedly. So, how to delight the customer? As a Chief Customer Officer, your most important job is to create a culture of customer delight, and your entire team needs to be aligned towards that goal. Creating a culture of customer delight.

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SmartKarrot

AUGUST 7, 2020

The Director of Customer Success comes somewhere in the middle of the corporate ladder. Mostly they report to the Vice President of Customer Success or the Chief Customer Officer. A Director of Customer Success is responsible for building and leading the customer success team. Chief customer officer.

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Chief Customer Officer Upselling SaaS Metrics 18

SmartKarrot

FEBRUARY 9, 2022

CSMs need to know the latest trends and hacks in customer success. With that, they can bring out a change in net retention rates or NRR, expansions, cross-sells, upsells, health scores , customer satisfaction scores , NPS, and so much more. You need to show proof of how and what your customer success team achieved.

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Amity

NOVEMBER 25, 2014

Over three or four years of working in the cloud – in the “early days” – I recognized a need for a role that wasn’t sales (selling) or support (technical issues) but focused on best practices in using your product to help their business (and yours). In your opinion when should you introduce Customer Success?

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SaaS Chief Customer Officer Upselling Accountability 48

SmartKarrot

FEBRUARY 17, 2022

These high-ranking executives include several ‘chief’ job titles, such as Chief Executive Officer (CEO), Chief Operating Officer (COO), Chief Financial Officer (CFO), and Chief Customer Officer (CCO). Create a strong, unified customer experience. Like what you are reading?

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SmartKarrot

AUGUST 7, 2020

The Director of Customer Success comes somewhere in the middle of the corporate ladder. Mostly they report to the Vice President of Customer Success or the Chief Customer Officer. A Director of Customer Success is responsible for building and leading the customer success team. Chief customer officer.

Chief Customer Officer 10

Chief Customer Officer Upselling SaaS Metrics 10

SmartKarrot

MARCH 8, 2022

An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. She has also hosted the very successful Customer Success Podcast and written the informative book called ‘The Customer Success Economy.’

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Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

AUGUST 16, 2022

All things renewal, upsell, and other expansion formats can be considered. You will know if the customer or key customer is keen on being associated again with the company when their subscription expires. If the product is very technical, you can even include the CTO or such C-executives to get the best outcomes.

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Chief Customer Officer Benchmark Finance Metrics 10

SmartKarrot

NOVEMBER 16, 2022

No transaction is enormously successful until the customer has fulfilled their end of the bargain (perhaps with an upsell or two along the way). . Considering how sophisticated and expensive SaaS products are, it is critical to make sure that every customer gets the most out of their purchase.

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Chief Customer Officer SaaS Upselling B2B 10

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

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ChurnZero

JUNE 3, 2022

During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. We moved into as-a-service—whether it’s software, content, food—then the pricing models follow, then the service models follow, and then the best practices follow.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. We moved into as-a-service—whether it’s software, content, food—then the pricing models follow, then the service models follow, and then the best practices follow.

SaaS 52

SaaS B2B Upselling Metrics 52

SmartKarrot

JULY 27, 2020

Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. Let’s have a look at some of the books, blogs, certifications, groups, and whitepapers, etc. Chief Customer Officer 2.0: Blogs form a major part of our lives these days.

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SaaS Chief Customer Officer Benchmark Customer retention 10