Monet Software
MARCH 19, 2020
It’s also great advice for call center leaders seeking to enhance employee engagement. But as contact centers grow, it can be difficult to bring new people into the fold and, over time, a once cohesive, highly engaged group can fall prey to the “blahs.”. employee engagement is exceedingly resistant to “hacks.”
COPC
APRIL 1, 2024
Global Benchmarking Series | Contact Center Technologies Today, executives deploy digital solutions with increased confidence and swiftness. Personalized Agent Training The adoption of digital gamification is a major component of this change. These include AI-driven voice bots, chatbots, mobile apps, kiosks, and web tools.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Call Design
OCTOBER 30, 2019
According to an Aon Hewitt study , a mere 5% increase in employee engagement can drive an increase in revenue by 3% by the following year. On the back of this ‘new’ digital age brings to the forefront major advancements in technology particularly in artificial intelligence, robotics and of course, gamification (our personal favourite).
Call Design
OCTOBER 30, 2019
According to an Aon Hewitt study , a mere 5% increase in employee engagement can drive an increase in revenue by 3% by the following year. On the back of this ‘new’ digital age brings to the forefront major advancements in technology particularly in artificial intelligence, robotics and of course, gamification (our personal favourite).
NobelBiz
APRIL 18, 2023
For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.
OctopusTech
MARCH 1, 2023
Our consumer benchmark study revealed that 87% of consumers are willing to buy more products from businesses that provide great experiences, so it’s a sound strategy. Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true.
Fonolo
NOVEMBER 17, 2020
Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Why Gamification Matters. 3. Gamification.
Expert insights. Personalized for you.
77 
Let's personalize your content