Banking Customer Experience Entertainment Multichannel 
Eptica
OCTOBER 30, 2015
Date: Friday, October 30, 2015 Which sectors offer the worst customer experience? Author: Pauline Ashenden While all industries need to ensure they are delivering an excellent customer experience, some seem to be intrinsically better at it than others. What makes customer experience difficult?
Eptica
MARCH 31, 2016
Being able to find answers to their questions quickly is therefore a vital part of the customer experience. According to the latest Eptica Multichannel Customer Experience Study , the good news is that most companies understand this, with the web remaining the strongest channel for providing accurate answers to consumer queries.
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Eptica
MARCH 2, 2016
Date: Wednesday, March 2, 2016 The importance of trust to the customer experience. This can again be seen in the Harris research – the bottom organization is Volkswagen , which has been beset by scandals around faked emissions tests, while many banks and telecoms providers also received low scores.
CSM Magazine
MARCH 7, 2016
Twitter (48% success rate) and Facebook (44%) are both more accurate and faster at delivering responses, although a lack of consistency between channels is undermining the overall customer experience. One entertainment retailer answered a question on Facebook in 6 minutes, yet took 152 hours to respond to the.
UJET
AUGUST 6, 2019
Website chats improved the customer experience by speeding up the process of connecting with support and providing agents with the ability to send links, save conversations, and resolve issues faster. Mobile games continue to be the highest download category, followed by entertainment, social media, and communication apps. .
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