Banking Contact center software Interactive Voice Response Personalization 
JustCall
MARCH 9, 2023
While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. Let’s take a look at the top 10 inbound call center software that can help your business get all its metrics in the right place.
Hodusoft
OCTOBER 19, 2022
5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hodusoft
JULY 16, 2021
Call Center and Contact Center Software Difference Complete Guide. What is the difference between call and contact center software? Companies make customer interactions through two essential ways– call and contact centers. Multilevel IVR . IVR and agent survey.
VocalCom
OCTOBER 15, 2018
IVR systems can be a blessing or a curse for customers in a hurry. A great system can help customers breeze through a menu to a quick response. A poorly designed one, on the other hand, can make them plunge deep into a black hole of menu options until they are screaming to speak to a real person. Be “open” 24/7.
VocalCom
APRIL 1, 2019
IVR systems are among the best technologies for empowering customers through automated service. Whether customers want to look up information on their own or connect with an agent, such a system can save them time by ensuring that they are routed to the right place or person every time. Faster service with visual IVR.
NobelBiz
DECEMBER 5, 2023
The most common reasons for using call forwarding are: avoiding missed calls (86%), providing alternative contact options (75%), and managing workload (72%). The most common destinations for call forwarding are personal phone (86%), voicemail (75%), and another business number (72%).
Fonolo
FEBRUARY 23, 2021
A Short History of Call Center Technology. Pre-1950, nobody had ever been left on hold for more than the time it took for an operator to say, ‘Hold please’ and connect them physically to the person they wished to speak to. Later in that decade, IVR (Interactive Voice Response) technology was first rolled out into call centers.
Expert insights. Personalized for you.
52 
Let's personalize your content