Banking Coaching First call resolution Scripts 
CSM Magazine
JUNE 27, 2023
With Zenarate AI Coach, customer and prospect-facing agents master the skills necessary to succeed in their role before their first live interaction. Just like human-to-human role play, Zenarate coaches agents on tone, soft skills, and best and required practices throughout their role-play simulation.
CSM Magazine
MARCH 3, 2022
Customer service departments build a culture of learning by enabling agents to practice, then share their best practice sessions with training managers and peers for open discussion and refinement of skills through human coaching. He’s held executive positions at MBNA, Bank of America, and SquareTwo Financial.
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Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Ben Winter’s first job out of college was in a call center.
Callminer
AUGUST 1, 2017
Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.
Integrity Solutions
SEPTEMBER 28, 2023
In the banking sector this is especially apparent. New research found that just one in five banking customers feels valued by their bank, while good customer service (along with trust and reliability) was cited as having the biggest impact on their decision to stick with a provider. Customers want empathy. Really heard.
NobelBiz
JULY 25, 2023
Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching. Discover how AI integration influences agents and the age of anti-script.
Integrity Solutions
OCTOBER 27, 2021
In the banking sector this is especially apparent. New research found that just one in five banking customers feels valued by their bank , while good customer service (along with trust and reliability) was cited as having the biggest impact on their decision to stick with a provider. Customers want empathy. Really heard.
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