ClearAction

DECEMBER 16, 2017

Customer Centric Action Plans Lynn Hunsaker. Monitoring voice of the customer is one thing, but can all your employees name the customers’ top ten wish list? The post Customer Centric Action Plans appeared first on ClearAction Customer Experience Consulting. Originally published by MyCustomer.

Customer centricity 54

Customer centricity Banking Best practices Employee engagement 54

RapportBoost

DECEMBER 10, 2018

Customer channel preferences are increasingly important, with more knowledge, organizations can deliver better self-service. Optimization of this knowledge can be accelerated by leveraging artificial intelligence , and employee engagement is a powerful force that can be used to drive customer engagement.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Customer Centric Support

FEBRUARY 6, 2017

Case studies have shown improvement on just about every KPI with the contact centers that simply gave instruction on mindful breathing and encouraged agents to practice it throughout their day. On a larger scale, a few years ago Bank of America leadership was fraught with staffing issues at all of their many international call centers.

Call Center 90

Call Center Outbound sales Customer centricity Contact Center 90