Banking Call flow Interactive Voice Response Telecommunications 
Spearline
MARCH 1, 2022
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Managing a global voice and data network with multiple service providers is not easy. New to Spearline?
Spearline
NOVEMBER 17, 2022
Dual-tone multi-frequency tones, or DTMF, is a nearly 60-year telecommunications mainstay recognized worldwide. Often referred to by its 1963 Bell System commercial name, ‘touch tone’, you interact with DTMF every time you’ press 1 for Sales’ on a telephone keypad. What is DTMF? What can go wrong with DTMF?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hodusoft
APRIL 17, 2024
That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls. Morganstein and his team marked a turning point in the history of modern-day telecommunications. What is an Auto Attendant? How Does An Auto Attendant Work?
NobelBiz
JANUARY 17, 2022
This indicator enables to: Predict the processing time of incoming call flows in real-time and hence attempt to decrease client wait times; Estimate and adapt the contact center’s activity load; Organize the teams in accordance with this load (staffing forecast).
JustCall
FEBRUARY 6, 2023
Cloud phone systems are business communication solutions that let contact centers make and receive calls over the internet. Since the phone calls are managed in the cloud, your resources are freed up from expensive hardware or telecommunication equipment. Its offerings fuse outbound, inbound, and omnichannel call flow.
Expert insights. Personalized for you.
111 
Let's personalize your content