Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. The bank set up a microsite with information about COVID-19 assistance programs, including payment deferrals, stimulus payment information and branch hours.

Call Center 376

Call Center Technology Banking Contact Center 376

Hodusoft

MAY 10, 2024

High Setup Costs Starting an on-premise call center is not an easy task and it certainly does not come cheap. In today’s time, starting a traditional call center will either require breaking the bank and withdrawing the entire life’s savings for the purpose or taking a huge loan and remaining indebted for a long time to come.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. Contact center software not only enhances efficiency but also enhances the efficacy of BPOs and contact centers of banking and financial institutions.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52