AWS Machine Learning

FEBRUARY 6, 2023

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

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Cloud contact Self service Contact Center Virtual Agent 71

Hodusoft

APRIL 17, 2024

Auto attendant, also known as Interactive Voice Responder (IVR) system is an advanced business phone system feature that automates and simplifies the incoming call process and routes the callers to the most appropriate agent or department. This will help organizations to be prepared for all eventualities.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

Spearline

MARCH 1, 2022

The quality of the call experience strongly influences your customers’ perception of your organization, and your brand. In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio.

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Interactive Voice Response Telecommunications Call flow Banking 111

Spearline

NOVEMBER 17, 2022

DTMF is present across a multitude of services and facilities, from telephone banking and bill payment services to Interactive Voice Response (IVR) menus and conferencing services like Zoom. At Spearline, we generate in-country calls that connect to your IVR menu and enter a conference call or connect to a contact center.

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Interactive Voice Response Telecommunications Call flow Contact Center 52

TeleDirect

APRIL 6, 2023

The Impact of Customer Service in Nursing, Healthcare, and Medicine In healthcare, “customers” look very different from e-commerce or banking. We offer scalable call center options for small practices , large hospitals, and everything in between — and we are available across the entire United States. No wasted time. No fuss.

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Healthcare Customer Service outsourcing Call Center 62

Talkdesk

JUNE 18, 2020

This is a guest blog from Amanda Verner, Marketing Manager at ProcedureFlow , a Talkdesk AppConnect partner. Creating customized call flows help get new employees up to speed faster and assist customers sooner. ProcedureFlow makes your employees experts faster.

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Management Government Call flow Scripts 63

Certified Languages International

OCTOBER 29, 2020

To improve your terminology, create word banks with terminology that you struggled with during a particular call. Chances are that once you look up and study a term that gave you trouble in one call, it’ll be easier to recall in a future interaction. You’re not a dictionary!). One step at a time.

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Call flow Finance Scripts Banking 52