AI is Not Reducing Call Center Agent Employment
Fonolo
SEPTEMBER 4, 2018
An agent could be a bank teller, a nurse, or a computer technician. They just happen to be doing their job while interacting remotely, rather than in person. Successful Cases Studies. More on that here: Nobody Knows if Voice Is Growing or Shrinking. Self-Service Substitution. The Impact of AI on Customer Facing Roles.
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