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Bad Customer Complaint Handling Can Ruin a Brand’s Reputation

CSM Magazine

“It takes 20 years to build a reputation and five minutes to ruin it. Customer expectations have never been so high, but most businesses lack the skills to deal with upset clients. Brands put billions in marketing to build their reputation. If you think about that, you’ll do things differently.”

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Why Your Business’s Reputation Matters Now More Than Ever

CallSource Insights

A strong reputation is key to a business’s success. Quick Summary: While it may not generate revenue directly, your company’s reputation is the foundation for all of your local word-of-mouth marketing efforts. In this article are a few reasons why your company’s reputation matters now more than ever. What does Reputation Mean?

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The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

Whether you like it or not, customers are the heartbeat of your business, therefore providing excellent outsourced customer care services is crucial to its success. Any successful company must have excellent customer service because it has the power to create or ruin a brand.

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How Good Customer Service Will Affect Your Online Casino Business

CSM Magazine

Yet, punters hold this factor in high esteem and do not think twice about platforms known to have bad customer service. Yet, punters hold this factor in high esteem and do not think twice about platforms known to have bad customer service. This is not directly related to the gaming or financial aspect of gambling.

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How to improve the customer experience: Small business edition

Method:CRM

Great customer experience is key to fostering customer loyalty. If customers have a pleasant experience with your company, they’ll be more likely to come back for more business and recommend your goods or services to others. But how do you plan for and execute effective customer experience improvement?

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How to improve the customer experience: Small business edition

Method:CRM

Great customer experience is key to fostering customer loyalty. If customers have a pleasant experience with your company, they’ll be more likely to come back for more business and recommend your goods or services to others. But how do you plan for and execute effective customer experience improvement?

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10 Common Customer Service Problems and How to Resolve Them

ProProfs Blog

Today, it is all about the ‘Age of the Customer’. Businesses have grown more concerned; some may say, even obsessed with how their customers are treated. . It only takes one bad experience for the customer to swear off your business forever. . Improved customer service. Your customer service team, of course!