ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS
CCNG
SEPTEMBER 27, 2023
Meanwhile, the time of handling that call is increasing, which impacts staffing levels, meaning more people must wait for an agent. It should integrate with any system, including the IVR, collaboration tools, and CRMs, and it should be easy to stand up in weeks, not months. All this costs more money. It’s a vicious cycle.
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