Ava the Chatbot Replaces AirAsia Call Centers
CSM Magazine
DECEMBER 11, 2019
AirAsia is closing its voice call centers and replacing them with a chatbot. The chatbot, named Ava (AirAsia Virtual Allstar) is powered by artificial intelligence and has been busy handling some 50,000 messages daily this year. ” Ava doesn’t work alone, however.
Let's personalize your content