Outsource Consultants

OCTOBER 2, 2018

Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. Chilean vendors have helped many Fortune 500 and Fortune 1000 companies with their outsourcing strategies by providing high-quality customer experiences and first-class sales tactics.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

SmartAction

MARCH 1, 2022

Horizontal SaaS is a software as a service that targets a variety of industries and, thus, a broader audience and customer base. It’s the same in terms of software provided through the cloud, licensed through a subscription service, but differs immensely in support, functionality, capabilities, and customization.

Management 74

Management SaaS Virtual Agent Automotive 74

Global Response

FEBRUARY 13, 2022

Either way, it might be time to outsource your call center. Business process outsourcing (BPO) is, as the name suggests, outsourcing one or many of your business operations to a third-party provider or service. A call center is just one of the many business processes that can be outsourced.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Global Response

MARCH 1, 2022

After all, when you’re managing a call center, whether it’s in-house or outsourced, there’s a long list of KPIs (key performance indicators) that you could be measuring. They’ve recently outsourced their call center to help handle the increasing volume of customer service calls as their business grows.

Call Center 62

Call Center Metrics Average Handle Time Abandon rate 62

Quality Contact Solutions

JULY 19, 2018

Even customer service programs help ensure satisfied clients that continue to purchase from the client. QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Global Response

FEBRUARY 13, 2022

Call centers are a staple customer service resource for businesses large and small—and demand is growing. When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62