aircall

APRIL 21, 2021

There are a variety of ways to set up a phone system to route customer calls. Skill-based routing (SBR) is a feature of modern phone systems that will help improve your first-call resolution rates and ensure a good customer experience at every touch point. . Like all call routing systems, ACD has call distribution rules.

Best practices 62

Best practices Call Center Interactive Voice Response Automatic Callback 62

NobelBiz

MAY 9, 2023

However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies. One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance.

Best practices 98

Best practices Call Center Gamification Contact center software 98

aircall

NOVEMBER 4, 2016

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. CTI enables call monitoring, call recording, and real-time analytics.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. CTI enables call monitoring, call recording, and real-time analytics.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54