Contact Center Terminology 2019 That You Need To Know
Dialer 360
JANUARY 18, 2019
Other communications with the customer in the call center of an organization. Automatic Callback: When a caller gets a engage tone, features in the telephone system instructs the system. Interactive Voice Response (IVR): IVR system with the caller may make choices using numerical value to reach any specific department.
Let's personalize your content