Automatic Callback Call flow Interactive Voice Response Wait times 
aircall
APRIL 21, 2021
Like all call routing systems, ACD has call distribution rules. Routing works according to things like: Time of day. Call traffic. An ACD works in conjunction with a cloud-based phone system and interactive voice response (IVR) system to route inbound calls to someone that can help the caller.
NobelBiz
MAY 9, 2023
Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.
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