Automatic Callback Blog Call flow Interactive Voice Response 
aircall
APRIL 21, 2021
Like all call routing systems, ACD has call distribution rules. Call traffic. An ACD works in conjunction with a cloud-based phone system and interactive voice response (IVR) system to route inbound calls to someone that can help the caller. 15 Factors to Consider When Selecting an IVR System.
NobelBiz
MAY 9, 2023
One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. Not having a proper call-back infrastructure: Take the time to work out the call flow of inbound calls. Train Your Agents Well A.
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