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MARCH 23, 2021

Shep’s an author, speaker and thought leader on all things customer service. John R Patterson – Speaker, Author, Customer Service and Leadership Consultant, John is generous with sharing great articles from a wide variety of writers on his Twitter feed. Author of the Customer Support Handbook, which is an absolute MUST READ.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

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JULY 16, 2019

About the author: . Mercer Smith-Looper. Mercer is the Head of Support at Appcues, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. Not everything needs to be rocket science—some things can be just as simple as looking right in front of your nose.

Surveys 81

Surveys Customer Experience Metrics Marketing 81

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MARCH 7, 2019

About the author: . Mercer Smith-Looper. Mercer is the Head of Support at Appcues, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. Similarly, know that you, too, are amazingly strong and capable of doing great things! How did you like this blog?

Engineering 94

Engineering Customer Support SaaS Personalization 94

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JUNE 18, 2019

About the author: . Mercer Smith-Looper. Mercer is the Head of Support at Appcues, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. Have more questions about setting up an CSAT, NPS or CES? Our customer success team is here to help! How did you like this blog?

Surveys 94

Surveys Self service Construction Feedback 94

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MAY 7, 2019

About the author: . Mercer Smith-Looper. Mercer is the Head of Support at Appcues, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. How did you like this blog? You can find her at mercenator.com and on Twitter at @mercenator.

Employee engagement 76

Employee engagement Construction Metrics Surveys 76

ShepHyken

AUGUST 23, 2021

9 Customer Service Blogs Every Support Pro Should Follow by Mercer Smith. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. The first lists the top customer experience speakers you would want to book for your next event (if you’re hiring speakers for events.).

Customer Service 44

Customer Service CRM Marketing Customer Experience 44

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MARCH 26, 2019

About the author: . Mercer Smith-Looper. Mercer is the Head of Support at Appcues, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. The more organized and detailed you can get with your bug reports, the better. How did you like this blog?

Engineering 85

Engineering Technical Support Personalization Accountability 85