authors mathew-patterson 
ShepHyken
OCTOBER 31, 2016
23 Interview Questions You Should Ask Every Customer Service Candidate by Mathew Patterson. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Help Scout) How can you tell if that smart and eager customer service candidate will be an engaged and productive team member?
Nicereply
MARCH 23, 2021
Mathew Patterson – Customer Service Evangelist at HelpScout. Shep’s an author, speaker and thought leader on all things customer service. John R Patterson – Speaker, Author, Customer Service and Leadership Consultant, John is generous with sharing great articles from a wide variety of writers on his Twitter feed.
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ShepHyken
JULY 25, 2016
The 27 Best Customer Service Books by Mathew Patterson. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Help Scout) If you’re starting, growing or working in a customer service team, we’ve collected the books we think are most worth your valuable time.
Toister Performance Solutions
OCTOBER 26, 2017
Author, speaker, consultant, Brad Cleveland Company, LLC. Mathew Patterson. I reached out to 11 contact center leaders and asked them to share a favorite technique they've used to improve agent performance in some way. The only caveat was the idea had to be implemented with very little time, money, and resources. Brad Cleveland.
Kayako
MAY 12, 2016
Tracky Dacks is Mathew Patterson, who spends his days looking after the customer service team at Help Scout. Born out of call centers and technical support, WINTHECUSTOMER is a blog from Flavio Martins, author of Win the Customer: 70 Simple Rules for Sensational Service. Trackydacks. WINTHECUSTOMER.
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