Nicereply

MARCH 23, 2021

Shep’s an author, speaker and thought leader on all things customer service. John R Patterson – Speaker, Author, Customer Service and Leadership Consultant, John is generous with sharing great articles from a wide variety of writers on his Twitter feed. Author of the Customer Support Handbook, which is an absolute MUST READ.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

ShepHyken

JULY 3, 2018

Shep Hyken discusses turning customers into viral promoters, a new customer-focused growth model, and the next phase of automated customer service with Michael Redbord, GM of the Service Hub at Hubspot. ? ?. Top Takeaways: Redbord shares the five rules of a customer-centric organization. 1) Knowledge of your customer.

Customer centricity 144

Customer centricity Self service Employee engagement Chatbots 144

ChurnZero

NOVEMBER 2, 2018

Blog Author: Abby Hammer , VP Products & Customer Success, ChurnZero. Our speaker, Michael Redbord, spent the last five years growing the Customer Support and Customer Success functions at HubSpot, and he’ll share his hard-earned lessons of how they started from a team of one to a global team of over 250. .

Journey mapping 95

Journey mapping Metrics Surveys Feedback 95

Lumoa

MAY 21, 2018

That’s going to have the longest effect on the culture," - Dennis Snow , Customer Service Keynote Speaker and Author Human resources should more than anyone else understand that happier people do better work. If you got feedback from a customer and you go work with them to improve what that they didn’t like, that’s it.

Customer Experience 130

Customer Experience Finance Customer centricity Feedback 130

Lumoa

MAY 21, 2018

That’s going to have the longest effect on the culture," - Dennis Snow , Customer Service Keynote Speaker and Author Human resources should more than anyone else understand that happier people do better work. If you got feedback from a customer and you go work with them to improve what that they didn’t like, that’s it.

Customer Experience 64

Customer Experience Finance Customer centricity Feedback 64

Lumoa

APRIL 24, 2018

Jeanne Bliss Customer Experience Practitioner & Pioneer, Keynote Speaker and Author. Blake Morgan Customer Experience Futurist, Speaker and Author. Chip Bell Customer Loyalty Keynote Speaker, Trainer, Author. Steve Towers Customer Experience & BPM Visionary, Keynote Author, Board Advisor & Judge.

Consulting 135

Consulting Consulting Metrics Feedback 135