Remove at-least-grumpy-old-guys-know-what-great-customer-service-is
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At Least Grumpy Old Guys Know What Great Customer Service Is

Steve DiGioia

As I’ve gotten older, I better understand why many “old folks” (speaking from the viewpoint of me as a kid) got so grumpy. I must confess that I also went through a time where I wasn’t sure of what I wanted to be or who I was. But that didn’t stop me from doing what I thought was best. You know it did…).

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5 Top Customer Service Articles For the Week of April 12, 2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. It’s a great concept as long as the “under promise” part is not such a low bar that the customer is unimpressed.