Outsource Consultants

JUNE 6, 2022

Before 2020, many employers were wary, citing concerns about eroding camaraderie and dwindling productivity as barriers to a work-from-home policy. However, after taking the remote work model for a mandated test drive, many employers – including outsource call centers – have embraced the idea as a permanent option.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Outsource Consultants

NOVEMBER 29, 2021

This has created improvements to team efficiency, bottom-line revenue, and agent morale. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Consider LMS or gamification platforms to help raise morale around ongoing remote training and work.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Outsource Consultants

FEBRUARY 22, 2021

For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. They should. Get your no-risk, no-cost consultation today.

Call Center 76

Call Center Gamification Coaching Morale 76

Taylor Reach Group

NOVEMBER 30, 2018

After all why would we want home agents, speech recognition, higher quality or better staff morale and management? Tim Ferriss, author of The 4-Hour Work Week , famously told his outsourced agents that if a problem cost less than $100 they should fix it themselves. I hope you can sense my sarcasm here.

Contact Center 111

Contact Center Average Handle Time At home agents First call resolution 111