Remove At home agents Remove Gamification Remove Interactive Voice Response Remove Self service
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Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening

Outsource Consultants

Luckily, at-home agents love the flexibility and convenience of working from home. Double down on the equity you’ve built across these at-home models to create flexible staffing models that keep you from overstaffing your call center. Lower Your Average Handle Time to Increase Customer Revenue.

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Contact Center Leaders and Technology Experts Talk Challenges and Solutions for Better CX

Serenova

For example, are advances in artificial intelligence (AI) and interactive voice response (IVR) the solution? Yes, automation is helping by taking care of the most basic customer service needs, such as password reset—rudimentary tasks agents find monotonous. Support and Collaboration of Remote Agents.