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6 CX Innovations That Have Advanced at Lightening Speed Since COVID-19

Skybridge

I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. Senior Vice President, Sales and Marketing.

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3 Rules for Leading Remote Teams with Agility and Purpose

Skybridge

Senior leaders aren’t just concerned with the multiple, serious factors involved in managing remote inbound customer care teams. If you’d like to learn more about how Skybridge Americas can help you figure out ways to transition your inbound customer care operation to remote teams of at-home agents, please reach out.

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3 Rules for Leading Remote Teams with Agility and Purpose

Skybridge

Senior leaders aren’t just concerned with the multiple, serious factors involved in managing remote inbound customer care teams. If you’d like to learn more about how Skybridge Americas can help you figure out ways to transition your inbound customer care operation to remote teams of at-home agents, please reach out.