7 Strategies for Embracing the Work From Home (WFH) Call Center
Serenova
OCTOBER 7, 2020
Forrester has observed that following the pandemic and the move to remote work, companies have had success using “online video game leagues” to “improve social cohesion for at-home agents.” Leaderboards are great, but nothing can replace 1:1 feedback. The Future of the Contact Center. But that seems to be changing.
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