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DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report

DMG Consulting

DECEMBER 7, 2020

It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. Voice and screen recording capabilities allow managers to track their remote employees’ performance throughout the day.

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Consulting Consulting Contact Center Marketing 62
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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

OCTOBER 7, 2020

The longevity of the pandemic, however, has provided the focus needed to invest in the right mix of people, process, and flexible cloud-based software to better ensure business continuity — not only for two or three more months of remote work from home operations, but for the foreseeable future. Don’t micro-manage agents.

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Call Center Contact Center virtual call center At home agents 52
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