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Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening

Outsource Consultants

In short, traveling customers will have even more *cough* baggage *cough* to handle than before. . Despite the travel industry grinding to a halt in the last few months, consumers are unwilling to accept subpar customer experiences. Luckily, at-home agents love the flexibility and convenience of working from home.

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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

The longevity of the pandemic, however, has provided the focus needed to invest in the right mix of people, process, and flexible cloud-based software to better ensure business continuity — not only for two or three more months of remote work from home operations, but for the foreseeable future. Don’t micro-manage agents.