Remove At home agents Remove Best practices Remove Gamification Remove outsourcing
article thumbnail

Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening

Outsource Consultants

In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Make sure you’re helping new and existing agents understand the best practices for common customer scenarios. .

article thumbnail

The 3 “I”s to Empower Your Call Center Supervisors in 2021

Outsource Consultants

And the best call centers are already building supervisory best practices around specific soft skills: Trustworthiness. Well-trained supervisors — especially those trained to manage fully-remote teams — will influence your agents to create better customer experiences. Generosity. Lowest AHT. Highest FCR.