Article Chief Customer Officer Customer advocacy Journey mapping 
ChurnZero
MAY 20, 2021
To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model. 6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs). Traits: Product-market fit. $6M Transform Phase.
SmartKarrot
MARCH 8, 2022
They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz is the Founder and CEO of CX Journey Inc. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer.
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