CSM Magazine

SEPTEMBER 9, 2022

Magnus Geverts at Calabrio shares his essential guide to Good Customer Service. Customer service is now a key differentiator in the eyes of consumers and companies alike. Put your contact centre on the right track with a step-by-step guide to improving customer service that blends people, process and technology.

Customer Service 52

Customer Service Brand ambassadors Gamification Morale 52

ShepHyken

JULY 1, 2016

One of my favorite ideas in the article is when employers enable employees to take ownership of their jobs and any issues that may present themselves. Feedback from customers and opinions of management can all be skewed due to a limited perspective. Building on Employee Perspective. Many of these principles are universal.

Brand ambassadors 215

Brand ambassadors Construction Morale Feedback 215

Enghouse Interactive

SEPTEMBER 30, 2021

Recognition is one of the most important factors in delivering excellent customer service, and one of the most often overlooked. Contributions to the business in terms of feedback on customer concerns and areas where customer service answers can improve. Are they grammatically correct and without spelling mistakes?

Customer Service 53

Customer Service Brand ambassadors Average Handle Time Morale 53

Fonolo

AUGUST 29, 2018

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271

CSM Magazine

AUGUST 7, 2020

What separates great customer service managers from others with similar training? The best customer service managers (CSMs) are masters at multitasking. They perform administrative duties, demonstrate efficient management skills, and manage teams of customer support representatives. Customers are always first.

Customer Service 59

Customer Service Management Brand ambassadors Morale 59

CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. How do technologies such as the cloud, long considered an emerging part of the modern customer service experience, become increasingly vital for ‘agile resilience’? A successful path to recovery starts from within.

Brand ambassadors 52

Brand ambassadors Gamification Morale Best practices 52

CSM Magazine

JANUARY 2, 2023

Repeat customers not only buy more, but they also often serve as unofficial brand ambassadors. Here are ten ways to help you get new customers to become loyal, repeat customers. Understand What Your Customers Want. Provide a Customer Service App. Treat Your Employees Well.

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Brand ambassadors Morale Surveys Customer Care 52