CSM Magazine

JANUARY 17, 2022

The mobile app industry is booming and with the increasing number of available apps on the market, it’s more important than ever that you do everything possible to stand out. The need for customer service increases exponentially with the rise of more and more apps affecting how society interacts.

Customer Service 52

Customer Service Entertainment Service level Marketing 52

Kayako

JANUARY 24, 2018

At Kayako, we do our best to understand not just our customers’ needs, but their customers’ needs, as well. Armed with that empathy and over ten years in the business, there’s been one consistent signal that stands out from the noise in this year’s customer service trends: customers want effortless experiences.

Customer centricity 83

Customer centricity Customer Service Self service Chatbots 83

JivoChat

APRIL 16, 2023

Let’s explore how to develop an effective ecommerce plan that will keep your customers happy and help you increase profits. Ecommerce, or electronic commerce, is the buying and selling of goods and services through an online platform. It includes product selection, payment processing, fulfillment, and customer service.

Analytics 82

Analytics Engineering Advertising Sales 82