How to Successfully Implement Customer Journey Analytics – Part 1
Pointillist
JULY 25, 2018
Operational Metrics: First Call Resolution (FCR). Submit Survey. Call Support Center. Outbound Sales Call. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. Customer Effort Score(CES). Financial Metrics: Revenue Growth.
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