Remove APIs Remove First call resolution Remove Outbound sales Remove Surveys
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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Operational Metrics: First Call Resolution (FCR). Submit Survey. Call Support Center. Outbound Sales Call. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. Customer Effort Score(CES). Financial Metrics: Revenue Growth.

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How to Successfully Implement Customer Journey Analytics

Pointillist

Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs. Data in any format may be uploaded to this endpoint. This process typically takes 1-2 days.