Remove APIs Remove Call Logging Remove Surveys Remove Telecommunications
article thumbnail

Could You Automate These 4 Front-Line Contact Center Tasks?

Babelforce

The next step is to automatically use that data to update your call log. For example: Mrs B, loyal customer, calls you. At the same time, Mrs B’s details are entered into the call log, saving on after-call work. With API integration, that’s simply not an issue. How can automation help?

article thumbnail

Could You Automate These 4 Front-Line Contact Center Tasks?

Babelforce

The next step is to automatically use that data to update your call log. For example: Mrs B, loyal customer, calls you. At the same time, Mrs B’s details are entered into the call log, saving on after-call work. With API integration, that’s simply not an issue. How can automation help?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Could You Automate These 4 Front-Line Contact Center Tasks?

Babelforce

The next step is to automatically use that data to update your call log. For example: Mrs B, loyal customer, calls you. At the same time, Mrs B’s details are entered into the call log, saving on after-call work. With API integration, that’s simply not an issue. How can automation help?

article thumbnail

Best Cloud Phone Software Guide

JustCall

Cloud phone systems are business communication solutions that let contact centers make and receive calls over the internet. Since the phone calls are managed in the cloud, your resources are freed up from expensive hardware or telecommunication equipment. Also, Aircall supplies APIs and webhooks. Why Choose RingCentral?

voip 52