Could You Automate These 4 Front-Line Contact Center Tasks?
Babelforce
APRIL 23, 2020
The next step is to automatically use that data to update your call log. For example: Mrs B, loyal customer, calls you. At the same time, Mrs B’s details are entered into the call log, saving on after-call work. With API integration, that’s simply not an issue. How can automation help?
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