APIs call center software contact center solutions White Paper 
Cisco - Contact Center
DECEMBER 17, 2020
The existence of a CPaaS industry (Communications Platform as a Service) has trained customers to expect APIs to customize their application. Gone are the days where a solution would only be customized through professional services. An open, API-first approach allows ultimate extensibility. Welcome to the All New Webex.
Fonolo
JANUARY 9, 2020
Many companies ended up locked into expensive contracts for software infrastructure that could only meet certain needs, was hard to update, and limited to the developer’s upgrade roadmap. With the right software solution, however, it can quickly pay dividends. This is the core reason to move to a cloud contact center.
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