Talkdesk

OCTOBER 8, 2020

Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Impact on small businesses. Embrace the cloud.

Banking 119

Banking Chatbots Virtual Agent Contact Center 119

AWS Machine Learning

MARCH 29, 2024

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time.

Cloud contact 94

Cloud contact Contact Center Chatbots APIs 94

AWS Machine Learning

FEBRUARY 6, 2023

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact 70

Cloud contact Self service Contact Center Virtual Agent 70

AWS Machine Learning

JUNE 8, 2022

Uneeq is an AWS Partner that specializes in developing animated visualizations of these voice bots and virtual agents, called. Amazon API Gateway. The Uneeq digital human interfaces with a simple REST API, configured with Lambda proxy integration that in turn interacts with a deployed Amazon Lex bot. AWS Lambda.

APIs 85

APIs Telecommunications Chatbots Accountability 85

Creative Virtual

JANUARY 26, 2023

Industry experts are publishing articles about it, social networks are filled with comments about it, and local, national, and global news organisations are reporting stories about it. As a specialist within the conversational AI space, Creative Virtual is excited about what ChatGPT and the technology behind it bring to our industry.

Virtual Agent 52

Virtual Agent Chatbots APIs Engineering 52

JustCall

APRIL 5, 2023

Some of these include: AdaAgent Assist, Airkit Assist, Hub Auto, Reach, Balto, Calabrio, PCI Pan Digital Agent Assist, Pypestream, Verint, Zingtree, Talkdesk also offers API access for all plans. It hits the bull’s eye by sticking to the standard industry pricing.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

RichCall

SEPTEMBER 13, 2017

@Sheila McGee-Smith , an enterprise communications industry analyst. Elka Popova , Industry Analyst focusing on Unified Communications, Frost & Sullivan. In fact it seems that the sharing economy is one of the biggest superuser industries of mobile messaging. I’ve seen several big wins in the banking industry.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64